SOUTH Gippsland Water welcomes the Essential Services Commission’s approval of prices for the next five years.
Managing Director Robert Murphy said a key element of the submission to the Essential Services Commission was an increased customer support program.
“We understand that many in our region are experiencing hardship due to mortgage stress, inflation and cost of living pressures.”
“With that in mind, we designed our proposed program over the next five years to increase the support we can provide to our customers.
“Specifically, we will introduce a new co-payment scheme and extend our current support program to small businesses experiencing payment difficulties.
“We’re a not-for-profit, customer and community focused utility. South Gippsland Water is not immune from the struggle with inflation and the rising cost of doing business.
“I would encourage anyone experiencing financial stress to contact our friendly customer service team on 1300 851 636. I can assure you it is a completely confidential service and we will always do our utmost to help you.”
South Gippsland Water is very appreciative of all their customers who helped shape their submission to the Essential Services Commission.
“I would like to commend all of you who gave your time so willingly to help us get the balance between prices and services right and ensure we will continue to deliver for our communities into the future.”
South Gippsland Water will invest $136.3 million on the region’s infrastructure over the next five years.
“The growth of our region is why we need to significantly invest in water and wastewater assets over the next five years. That’s why we’re increasing our capital works program by about 55 per cent to ensure we can continue to provide you the reliable water and wastewater services you want for the future.”
A typical water and sewerage bill for 2023/24 will be $1265, a 9.6 per cent increase on 2022/23 due to the higher inflation rate.
For more go to our website www.sgwater.com.au
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