TELSTRA will be upgrading its mobile base station that services Venus Bay to bring a better 4G/5G user experience between Monday, October 20 and Friday, October 24.
The upgrades will improve the mobile site’s capacity, meaning faster downloads, smoother streaming and less congestion.
Mobile services in the area will be temporarily affected while the upgrade works are underway.
“We know how important mobile connectivity is for Australians, whether you’re in the city or the country,” Telstra regional general manager Jenny Gray said.
“While disruption is required while the upgrade is underway, we’ll only be switching off the site when we need to and will have it back online and working better than ever as quickly as possible.”
Telstra mobile customers will receive texts advising of the upcoming work.
Landline services, NBN and Satellite internet services, and mobile coverage from other providers will not be impacted.
Any calls to Triple Zero from a Telstra mobile when the site is off air will automatically connect to another mobile network if available for connection to emergency services.
The site will need to be switched off during the following periods:
• Monday, October 20 – Friday, October 24 (site offline)
• Saturday, October 25 – Sunday, October 26 (site online)
• Monday, October 27 – Wednesday, October 29 (intermittent outages each day)
Telstra’s tips for improving connectivity while works are underway
Telstra customers can continue to make calls and send texts during disruption to mobile services by switching on Wi-Fi Calling. This is a free setting on most popular mobile phones and allows your mobile to make and receive mobile calls while connected to Wi-Fi.
Telstra also encourage business owners to talk to their provider about connecting their EFTPOS terminals to their NBN or Wi-Fi connection to prevent delays in processing transactions.
